3660 60 Ave SE, Calgary, AB T2C 2C7 Walk-ins welcome info@sureprintfoothills.com

FAQ

Questions we hear a lot

Ordering, proofs, files, pickup and shipping. If your question isn't here, call us at (403) 720-3866.

Ordering and quotes

How long does a print job take?

It depends on what you're ordering and how many, but we can meet most deadlines as long as they're realistic. Tell us your date when you ask for a quote and we'll let you know right away if it works.

Why aren't your prices on the website?

Almost every job is different. The price depends on quantity, size, paper or material, whether it's colour or black and white, finishing, binding and shipping. A posted price wouldn't match most orders, so we quote each job.

Can you give quotes over the phone?

Sometimes. For simple jobs we can often give you a rough estimate on the call. For anything detailed we prefer to email the quote, so you have every spec written down before you commit.

How do I get a quote?

Use the quote form, email info@sureprintfoothills.com or call (403) 720-3866. Include the product, quantity, size and your deadline if you know them.

Proofs, files and design

Do I get a proof before you print?

Yes. Nothing goes on press until you approve a proof.

What kind of files should I send?

A print-ready PDF with fonts embedded is ideal. If you're not sure your file is ready, send what you have and we'll tell you. Our templates page covers bleed, resolution and colour.

I don't have a design. Can you help?

Yes. Our in-house designers handle logos, print layouts, signs, banners, vehicle wraps and digital ads. See graphic design.

Visiting, pickup and shipping

Do I need an appointment to visit the shop?

No. Walk-ins are welcome at 3660 60 Ave SE, Calgary, AB T2C 2C7, Mon to Fri, 8am to 5pm.

Do you ship outside Calgary?

Yes. We ship to all major cities across Canada and to the USA.

Returns and reprints

Do you take returns?

No. Custom printed products can't be resold, so we can't accept returns. That's why we send a proof for you to approve first. If we make an error, we'll reprint the job.

Services

What else does SURE Print Foothills do besides printing?

Quite a lot. Besides business cards, flyers, brochures, postcards, folders, magazines, NCR forms and trade show printing, we make signs like coroplast and sandwich boards, decals and labels, vehicle wraps, custom apparel and promotional products. We also do graphic design and websites, hosting and SEO.

Ready when you are

Still have a question?

Call, email or drop by the shop, Monday to Friday. No appointment needed.